Trade Operations Team Lead

This position of an Operations Team Leader (APAC) plays a pivotal role to secure the achievement of our global ambitions and keeping our clients, ACT and its employees successful & safe in an effective, efficient and engaging way.

Key components of this role are:

• Steering and delivering day-to-day execution of operational services for corporate or complex clients/ counterparties, including analyzing results to achieve the highest level of quality;
• Support team members to deliver day-to-day operational execution reaching Ops KPIs
• Work together with Global Operations Director to improve execution and determining additional Ops KPIs
• Adopting new technology and translating best practices into improved ways of working that are more effective, efficient and client-centric;
• Collaborate with Sales, Finance, Risk and IT on resolving complex or high-risk issues and delivering bespoke services to our clients. Connecting with clients to resolve issues proactively with the highest operations standards.

Your day to day responsibilities may include:

• Support the execution of trades and services of our international product and client portfolio;
• Collaborate with commercial teams to resolve urgent operational issues and connect with corporate or complex clients and counterparties where needed;
• Ensure compliance with all relevant internal and external rules, regulations, and procedures that apply to ACT’s policies and procedures;
• Oversee the execution of the trade life cycle process: from approved trade to invoice;
• Reconcile our positions and inventory across different platforms and systems;
• Resolve different levels of settlement issues, including but not limited to:
  • Operational tradeline changes in CRM/ CTRM; operational flow issues between systems; matching trade/delivery issues; pushing failed orders; system management items including metadata managements, etc.
• Manage relationships with stakeholders, including sales consultants and clients for assuring seamless service delivery;
• Is actively involved in new groupwide (IT & Ops) initiatives to achieve straight through processing and reducing operational risks;
• Coordinates tasks with peers and supports selected colleagues to improve their day-to-day performance.
• Set up registries for trading in new locations in APAC.

To be successful in this role, we are looking for candidates with the following qualifications and attributes:

• Bachelor/ Master Degree in Business Administration; relevant business experience. 
• 7-10 years of experience; preferably in an operational or client delivery role; international organisation;
• Fluent in English/Chinese due to our coverage of China and Singapore. Other languages are a plus 
• Advanced level of Excel skills and comfortable with working in different systems 
• Detail oriented and precise 
• Working in a multi-cultural, inclusive, and international environment
• Self-starter mentality, with a focus on achieving commercial results
• Knowledge of, and interest in, energy markets
• Ability to work in a fast-pace, multicultural, global environment and adapt to unforeseen circumstances; 
  
• The ability to control the progress of employees’ processes, tasks, or activities and of one’s own work and responsibilities;
• The ability to recognize opportunities for new services and products and to act accordingly; taking measured risks into account;
• Excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders. 

If you meet these criteria and are ready to contribute your expertise to a dynamic and challenging environment, we encourage you to apply.